We have all had that moment when we want to drop the phone or computer out of a five story window and watch it explode into a million pieces because we are so fed up with it we can’t bear another second. Today is my day for feeling that about my phone service. Verizon customer service to be exact. I just spent 54 minutes on hold with Verizon to disconnect my service.

For a company that professes to have the biggest network of support in the country I would say something is severely lacking when a customer has to wait 54 minutes on hold and then speak to three different reps to finally get service disconnected. Finally after 30 minutes I went online, hoping I could disconnect the service that way. I made my way through several screens searching for something that allowed me to discontinue service. Finally I found it, clicked it and got a message that said please call verizon to disconnect service. Sweet Jesus…that is screwed up! I have to say that everyone I spoke to was very friendly and helpful. But seriously how far does that go when one is ready to toss the phone off a cliff?

I kept my cool and was actually really nice to them, probably because they sincerely seemed interested in helping me and were trying their best to make sure the service was taken care of. Of course some of my frustration came from listening to their FIOS bullshit advertizing for almost an hour. It’s pretty pathetic when you’re trying to advertize your services to those of us who aleady have them! Give it a freaking rest! In the end I have actually disconnected service and received friendly support while doing it. Would I recommend anyone else calling Verizon today… not a freaking chance!

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